Return & Cancellation Policy
At ALNA Biotech, we want you to be satisfied with your asset. If, for any reason, you are not happy with your product, we offer a hassle-free replacement policy to ensure your satisfaction.
Kindly note that we do not accept returns on opened or used products unless the product is defective. If you receive a defective product, please contact us immediately, and we will work with you to resolve the issue.
Due to hygiene concerns, we do not offer reverse pickup for all the products. However, we do offer replacements for wrong delivery. Moreover, make sure to return products within 48 hours after that; we will not accept your request.
We understand that sometimes plans change, and you may need to cancel your order. For this, we called the customer for confirmation before shipping the order. So, please confirm your order at the time of confirmation to continue hassle-free delivery.
We take pride in our products and stand behind their quality. Don’t hesitate to contact us if you have concerns or questions regarding our return or cancellation policy. Thank you for choosing our beauty products, and we hope you enjoy them!